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The correct refill depends on the type of bottle you have. For the Head & Body Wash with pump (500ml), you may use the Head & Body Wash Refill (900ml). If you have the Head & Body Foam Wash (350ml), you may use the Foam Wash Refill (600ml). Using the wrong refill will impact the product’s performance.

Natural Botanical Baby DermaSoothe Cream is specifically designed for very dry, sensitive skin, including eczema-prone skin. Unlike our Water Gel and Milky Lotion, which are ideal for normal skin, the DermaSoothe Cream offers intensive hydration and repair to help soothe and protect delicate skin.

No, Natural Botanical Baby DermaSoothe Cream is completely steroid-free. It utilises natural active ingredients to provide effective relief for mild to moderate eczema.

You can apply Natural Botanical Baby DermaSoothe Cream as often as needed to soothe dry, irritated skin. Its gentle, natural formula makes it safe for frequent use.

Yes, our Natural Botanical Baby DermaSoothe Cream effectively targets both itching and redness associated with baby eczema. By deeply hydrating and restoring the skin's natural barrier, we help alleviate discomfort and soothe irritation. Clinically proven to reduce dryness and redness, our cream provides much-needed relief for delicate skin.

Absolutely not. We understand the delicate nature of your baby's skin. Our Natural Botanical Baby Diaper Cream and DermaSoothe Cream are meticulously formulated without any of the 25 harmful ingredients (based on Pigeon standards), including fragrances, parabens, and ethyl alcohol. This ensures a gentle and safe experience for your little one.

The Natural Botanical Baby Diaper Cream and DermaSoothe Cream are clinically tested by pediatrician and showed noticeable improvements within 3 hours. However, results may vary depending on the condition and severity of each individual's skin. With consistent use, the diaper cream and DermaSoothe Cream are expected to improve skin condition over time.

Yes, it's recommended to keep using the diaper cream as a preventive measure, even after the rash has healed. The cream acts as a protective barrier against moisture, irritation, and friction, helping to prevent future flare-ups. A thin layer with each diaper change can go a long way in keeping your baby's bottom happy and healthy.

Absolutely not. The Natural Botanical Baby Diaper Cream is meticulously formulated to be both lightweight and highly effective. While the gentle texture ensures comfort on your baby's delicate skin, it doesn't sacrifice protection. Clinically proven to soothe and shield against irritation, our cream provides a reliable moisture barrier without the heavy feel.

The frequency of application depends on whether you're using the cream for prevention or to treat diaper rash:

• For prevention: If your baby doesn't have any signs of diaper rash, applying a thin layer of cream with each diaper change can help create a protective barrier against moisture and irritation. This can help prevent diaper rash from developing in the first place.
• For diaper rash: If your baby does have a diaper rash, you'll want to apply the cream more frequently, typically at every diaper change. Consistent use will help soothe the irritation and promote healing until the rash clears up completely.

Additional Tips:

• You can always do a patch test on a small area of your baby's inner thigh before using the cream extensively, especially if your baby has sensitive skin.
• If the diaper rash worsens or doesn't improve after a few days of using the cream, consult your pediatrician.

Baby oil is best for baby massage, while baby lotion is ideal for daily post-bath moisturising. For daytime use, consider the Natural Botanical Baby Water Gel with its lightweight, watery feel. At night, opt for the Natural Botanical Baby Milky Lotion, which provides moisturisation for up to 24 hours. For massage, use Natural Botanical Baby Massage Oil to help lock in moisture.