We got you covered

Search through our most frequently asked questions to get answers quickly.

General Questions

RM8 OFF Voucher with Minimum Purchase of RM60 & above

  1. Offer is valid with a minimum purchase of RM60 and above.
  2. Offer is valid from 6th May – 15th May 2022.
  3. This promotion is available for 150 redemptions only.
  4. Offer is valid for all Pigeon products on Pigeon Malaysia E-Shop (https://pigeon.com.my) only.
  5. Offer is valid for ONE transaction only to one user per account.
  6. Promotion is applicable with other E-Shop discounts or promotions.
  7. Not applicable in Pigeon Malaysia Official Lazada/Shopee Store or offline stores.

RM50 Duit Raya Giveaway

  1. Any person who has fulfilled the criteria below is automatically eligible for this giveaway:
  2.  Aged 18 years and above;
  3. Reside in Malaysia;
  4. Made a purchase on Pigeon Malaysia E-Shop (https://pigeon.com.my) from 6thMay – 31st May 2022;
  5. Not applicable for purchase made in Pigeon Malaysia Official Lazada/Shopee Store or offline stores.
  6. The duit raya giveaway is limited to 5 winners only.
  7. Multiple entries are allowed. However, participants will only be selected as winner once.
  8. Pigeon Malaysia will randomly select entries that have complied with the above criteria as winners.
  9. Winner announcement will be made on Pigeon Malaysia E-Shop from 9thJune 2022 onwards.
  10. Winner will receive the RM50 duit raya in a form of e-voucher that can be used online on Pigeon Malaysia E-Shop.
  11. The e-voucher has limited validity period, with no minimum spend required; not exchangable or refundable with cash.

Free Delivery with Minimum Spend of RM30

  1. Offer is valid with a minimum spend of RM30 and above.
  2. Offer is valid from 6th May – 15th May 2022.
  3. Offer is valid for all Pigeon products on Pigeon Malaysia E-Shop (https://pigeon.com.my) only.
  4. This offer is valid for a limited time only, while stocks last.
  5. Promotion is applicable with other E-Shop discounts or promotions.
  6. Not applicable in Pigeon Malaysia Official Lazada/Shopee Store or offline stores.

Sale/ Promotional Periods

During peak sale/promotional periods, it might take longer to process and deliver your items due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.
    • West Malaysia: Additional 3 – 5 working days for your order to arrive.
    • East Malaysia : Additional 3 – 7 working days for your order to arrive.
Our customer service is still available to support you during this period. However in the case where special services are required i.e walk-in or testing of products, this might not be possible due to the regulations. However, do contact our customer service at +603 5633 4668 from 9:30am to 4:30pm or write to us at customerservice.pmy@pigeon.com to find out more on how this can be arranged.