Privacy Policy

At PIGEON Malaysia, your privacy is of the utmost importance. We hope that this policy will help you understand the kind of personal data we collect and how we handle and use any personal data after collection.

A. Applicability

By accessing and using this site, your use indicates your agreement to the terms of this Policy. If you do not agree with this Policy, please do not use this site.

B. Collection and Use of Information

Unless you provide additional information, PIGEON Malaysia collects only the following non-personal information as you browse through the website:

  • The domain name and browser you use to access the Internet
  • The IP address of your computer
  • The date and time of your visit
  • The pages you visited, and
  • The address of the website you visited immediately prior to visiting the PIGEON Malaysia site

By accessing the Site, you are agreeing to allow PIGEON Malaysia to collect and utilise your information for any lawful purpose. Because of the nature of the Internet, your data may pass through any country.

C. Personal Data Provided by You

To respond to your questions or fulfill your enquiries it may be necessary to ask for personal data. If you provide us requested information, we may use it as applicable to respond to your requests, customise your user experience with us, determine your satisfaction with PIGEON Malaysia products and/or services or contact you via mail, e-mail, mobile message or phone or, in accordance with local law, use such means to inform you of new products, services or promotions we may offer.

By providing PIGEON Malaysia information through this site, you acknowledge and consent to the collection, use and disclosure of personally identifying information of the type and for the limited purposes described in this Policy.

To safeguard your personal data, all electronic storage and transmission of personal data are secured with appropriate security technologies. This site may contain links to other sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

D. Personal Data Protection Policy Outline

PIGEON Malaysia may need to collect your personal data from time to time to provide any product or service to you or to answer any of your enquiries or respond to any of your complaints or feedback. PIGEON Malaysia views data protection seriously and has taken measures to protect your personal data in compliance with the Malaysia Personal Data Protection Act 2010 (“PDPA”).

This Personal Data Protection Policy Outline (“Policy Outline”) contains the details of how PIGEON Malaysia will collect, use, disclose, and otherwise manage your personal data. It applies to all persons to whom PIGEON Malaysia provides any product and/or service (collectively referred to as “Customers” in this Policy), persons who provide personal data through PIGEON Malaysia’s websites and contact details, and any other person whose personal data is in our possession or under PIGEON Malaysia’s control.

If you have any concerns in relation to PIGEON Malaysia handling of your personal data, please feel free to contact PIGEON Malaysia via e-mail at [email protected].

1. Notification of purposes for the collection, use, and disclosure of personal data.

PIGEON Malaysia may collect, use and disclose your personal data for one or more of the following purposes (collectively, the “Purposes”):

1.1 To observe any legal, governmental or regulatory requirements of any relevant jurisdiction (including any disclosure or notification requirements to which PIGEON Malaysia is subject).

1.2 To comply with PIGEON Malaysia’s policies and procedures and those policies and procedures of PIGEON Malaysia’s related companies (including without limitation any reporting and disclosure policies and procedures).

1.3 To carry out due diligence, monitoring or other screening activities in accordance with PIGEON Malaysia’s legal or regulatory obligations or risk management procedures.

1.4 If you are a Customer, for the purposes of providing you a product or service, including but not limited to:

(a) Responding to your feedback, complaints, and enquiries;

(b) Contacting you in respect of defects and warranties, and repair and replacement and the provision of any spare parts

1.5 If you are a Customer, for the purposes of:

(a) Checking if you are listed on the Do Not Call Register;

(b) Conducting any marketing and/or advertising activities, including but not limited to organising and inviting you to any promotion events, contests and lucky draws; inviting you to join any loyalty programme or community on social media platforms; organising and inviting you to any seminars conducted by PIGEON Malaysia ; and contacting you regarding any offerings from PIGEON Malaysia or PIGEON Malaysia’s external business partners that may be of interest to you. In any of these Purposes under paragraph 1.5(b) herein, PIGEON Malaysia may also share your personal information to any third parties who are in partnership or contractual relationship with PIGEON Malaysia;

(c) Conducting any market research activities, including but not limited to contacting you to request your completion of surveys to understand your opinion of current services or products offered, or potential new services or products that may be offered, by PIGEON Malaysia.

For the avoidance of doubt, PIGEON Malaysia will not require Customers to give consent to the collection, use and/or disclosure of their personal data as a condition for providing Customers with a product or service, except where to require such consent is reasonable for the purposes of PIGEON Malaysia providing the Customers with the product or service. In particular, PIGEON Malaysia does not require a Customer to give his/her consent to the collection, use and/or disclosure of his/her personal data for the purposes listed in paragraph 1.5(b) and (c) as a condition for PIGEON Malaysia to provide any product or service to him/her, and may at any time withdraw his/her consent to such collection, use and/or disclosure pursuant to paragraph 2.

2. Consent / Withdrawal of Consent.

2.1 If PIGEON Malaysia makes any request directly to you for your personal data through a consent form (“Form”), such request shall be deemed (unless otherwise specified by PIGEON Malaysia ) to include a request for PIGEON Malaysia to collect, use, and disclose such personal data for the purposes stated therein and for any of the Purposes above.

2.2 By voluntarily providing your personal data (whether through the Form or any other document (including in your warranty registration, event registration, any information submitted via PIGEON Malaysia website, and any correspondence with PIGEON Malaysia, as applicable) or directly from your or indirectly through other sources) to PIGEON Malaysia , you consent or are deemed to consent to PIGEON Malaysia collecting, using, and/or disclosing such personal data for any of the Purposes above as the same may be applicable to you.

2.3 You may withdraw your consent to the collection, use and/or disclosure of your personal data by PIGEON Malaysia for any purpose by giving reasonable written notice to PIGEON Malaysia, delivered by way of e-mail transmission, providing relevant details of the personal data and the purposes for which you are withdrawing consent.

3. Accuracy and Correction.

All personal data provided by you to PIGEON Malaysia shall be deemed in all respects to be accurate and complete. PIGEON Malaysia may, however, require your assistance to verify the accuracy and completeness of your personal data from time to time. You may also request, by way of e-mail to PIGEON Malaysia, to correct an error or omission in your personal data in PIGEON Malaysia’s possession or under its control. Your e-mail should provide sufficient detail to enable PIGEON Malaysia to respond to your request.

4. Access.

You may request, by way of e-mail to PIGEON Malaysia, to have access to your personal data in PIGEON Malaysia’s possession or under its control and information about the ways in which your personal data may have been used and/or disclosed by PIGEON Malaysia within the period of one year before the date of request. Your e-mail should provide sufficient detail to enable PIGEON Malaysia to respond to your request. Please note that PIGEON Malaysia may charge you a fee for responding to your request. If so, PIGEON Malaysia will provide you with a written estimate of such fee for your agreement.