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The new shape of the Natural Feel Nipple Shield is designed to stick to the skin firmly as we understand that this is one of the most common issue breastfeeding mums faced with using a nipple shield For more secure fit, you may wet the inside of the shield with breastmilk before putting the nipple shield onto the nipple

Our Natural Feel Nipple Shield is made of silicone and can withstand up to a temperature of 140 C You may refer to the flap of the packaging box for more detailed cleaning and sterilizing instructions for the product

No, Pigeon Breastmilk Storage Bags are designed for single use only to ensure maximum hygiene and prevent contamination. For a more sustainable, long-term option, we recommend our reusable Breastmilk Storage Bottles, which are perfect for collecting and storing milk multiple times.

The storage guideline is as below: The following are merely guidelines and do not provide any assurance of quality.

	Refrigerator (4°C or below)	Freezer (around -18°C)
Freshly pumped breastmilk	24 hours	3 months (recommended) 6 months (usable)
Thawed breastmilk (Thawed in refrigerator or under running water)	24 hours*	Do not refreeze.

* If thawed by immersing in warm water, do not place back in the refrigerator.

Store Pigeon Nipple Care Cream in a dry place at room temperature when not in use.

The expiry date can be found at the top of the tube. It is indicated as 'EXP' followed by DDMMYYYY format.

Cracked or sore nipples are common, but they are not normal. A cracked nipple is a sign that there is too much strain on your nipple tissue. Therefore, it is recommended to keep nipples moisturized to reinforces the skin's barrier.

Pigeon Nipple Care Cream can also be used on dry lips and skin (e.g. elbows and heels). It also has a slanted tip for easy application.

No, our Nipple Care Cream is tested to be safe for mom and baby so there is no need to remove before breastfeeding.

If your motor unit does not shut down automatically after 30 minutes, please do not hesitate to contact our Customer Service hotline at +60358785740 should you require any further assistance.

The milk valves and inner cups of the GoMini Plus Electric Breast Pumps are delicate. Do handle them with care. Soak them in lukewarm water and wash using Pigeon Liquid Cleanser. Use fingers to rub gently as strong pressure might cause damage.

*Do not use brush when washing milk valves and inner cups.

If there is milk leakage from the motor unit, please turn off the motor unit and check if the inner cup is torn or damaged. If it is not torn or damaged and the motor unit is working, you may wish to continue pumping. If the motor unit is not working, please do not hesitate to contact our Customer Service hotline at +60358785740 should you require any further assistance.

If you experience water leakage at the bottom motor unit, you may consider to continue pumping session. Do not panic. After the session, disconnect tubing from motor unit and turn it on to let it run for 30 minutes to purge out any remaining water left in the motor unit. To prevent this problem from reoccurring, please do not wash the tube and ensure inner cups are not torn. Please do not hesitate to contact our Customer Service hotline at +60358785740 should you require any further assistance.

Yes, we offer spare parts for breast pumps on our brand E-Shop and our official stores on Shopee and Lazada.

All Pigeon Electric Breast Pumps have a 15-month warranty that covers the motor unit. To qualify for the warranty, keep the original purchase receipt and a copy of the warranty card.

If you're experiencing a lack of suction, please check the following based on the type of breast pump you're using: For Electric Breast Pump Portable and Electric Breast Pump Pro: • Does the flange fit your breast perfectly? • After confirming that the flange fits your breast, turn the power on and use the pump. • Is the Comfort ProperFit™ flange firmly attached to the flange? • There is a cut at the tip of the silicone valve. Is the cut torn or widened? • If the above is the case, please replace it with a spare valve and then use the pump. • Is each part assembled correctly? • Is the silicone valve inserted firmly (until it stops)? • Is the soft cup placed inside the main body? • Is the soft cup turned inside out or torn? • Is there moisture in the soft cup? • If breastmilk or moisture from washing the pump parts sticks inside the soft cup, it may flow back to the motor and you may not be able to pump.   For Manual Breast Pump: • Is the flange firmly inserted in the main body? • Does the flange fit your breast perfectly? • Is the Comfort ProperFit™ flange firmly attached to the flange? • There is a cut at the tip of the silicone valve. Is the cut torn or widened? • If the above is the case, please replace it with a spare valve and then use the pump. • Is each part assembled correctly? • Is the diaphragm perfectly set, so as not to have a visible gap? • Is the silicone valve inserted firmly (until it stops)? • In all cases, please fit your breast firmly with the flange so that there is no space between them. If there is a gap between your breast and the flange or space between improperly assembled parts, you may not be able to pump as the suction pressure will be insufficient.

For hygiene, it's recommended to change breast pads every 3 to 4 hours during feeding. The nutrients in breast milk and your body's warmth can create a breeding ground for bacteria, so regular changes are important. Our ComfyFeel™ Breast Pads are designed to catch milk leaks and can be adjusted to fit your breast shape with its improved adhesives.